Returns & Refunds Policy
At Spinning Chicken Gifts, we take great care in creating and supplying our products. We want you to be happy with your purchase, and we’re here to help if something isn’t right.
Personalised Products
Many of our products are personalised or custom-made specifically for you.
Where goods are made to your individual specifications or clearly personalised, we cannot accept returns or cancellations simply because you’ve changed your mind.
This does not affect your statutory rights if an item is faulty, damaged, incorrectly supplied or not as described.
Non-Personalised Products
For products that are not personalised or otherwise exempt from cancellation rights, you have the right to cancel your online order within 14 days of receiving your goods, without giving a reason.
You must then return the goods within 14 days of notifying us of your cancellation.
Please contact us before returning an item so we can provide return instructions.
You are responsible for the direct cost of return postage for change-of-mind returns.
You may inspect an item as you would in a shop. However, we may make a lawful deduction from your refund if handling beyond what is necessary to establish its nature, characteristics and functioning has reduced its value.
Faulty, Damaged or Incorrect Items
If your order arrives faulty, damaged, incorrect or not as described, please contact us as soon as possible with your order number and details of the problem.
Photographs can help us resolve the issue more quickly, but they are not a condition of your statutory rights.
Depending on the circumstances and your statutory rights, we will arrange an appropriate remedy, such as a replacement, repair or refund.
We will cover reasonable return postage costs where required for faulty or incorrectly supplied goods.
Refunds
For eligible change-of-mind cancellations, we will refund the product price and the original standard delivery charge, where applicable.
Refunds will be made to your original payment method within the applicable statutory timescale, generally within 14 days of receiving returned goods or evidence that they have been sent back.
How to Contact Us
To request a return or report a problem, please contact Spinning Chicken Gifts through our website:
https://spinningchickengifts.co.uk/
Please include your order number and a brief description of your enquiry.
Your statutory consumer rights are not affected by this policy.